Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. A refund has to be processed within 14 days of the purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue.
We make our plugins, extensions, and themes with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.
In the case the plugin(s) or theme(s) you purchased didn’t work properly as advertised and we couldn’t resolve the issue, we, ThemePlace, will offer a full refund within 14 days of the purchase. However, since the plugins and themes are digitally delivered and are non-tangible goods, we can offer refund full or partial only if the item(s) you purchased is broken, not working properly, or truly missing features as advertised on the sales page of the item(s) you purchased.
Issues caused by third-party plugins, themes, or other software will not provide grounds for a refund.
Refunds will be offered at our sole discretion.If the refund is for plugin or theme renewal and you are within first 30 days of the renewal, then please get in touch with our support team and our support team will issue the refund.
Conditions for a refund for new purchase (not renewal)
You must meet ALL of the following conditions:
If you are using a shared hosting plan, then there is a high chance that demo import might not work on your server because your server might have some limitations. For the demo import to work properly, the PHP configuration on your server should be:
Note that there is a difference between a broken item and simply receiving an error message or having trouble configuring the product to your desired result.
Error messages are often related to improper setup, your hosting configuration, your WordPress configuration, plugin conflicts, or missing files which causes the item to not work.
Before you request a refund from ThemePlace, you must do the following:
If you’re not sure whether a product is right for you, please contact us with your questions before making a purchase. We will be happy to assist you.
Due to the nature of digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of.
By purchasing a plugin(s), and/or an extension(s), and/or a theme(s) from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.