Absolutely! We provide support for all of our themes. Support is provided via a ticket system from the members area, where we aim to respond to all support tickets within 24 hours. As support is provided directly by the theme developers, there's no one better placed to help with theme queries.
Live support is included with all Agency and Enterprise packages and is available via either live chat or callback. Where a ticket can't be resolved in-ticket, the issue will be escalated to live support with one of our developers.
Certainly! As long as you're using WordPress to power your website, you can use our themes. It doesn't which host you choose, or which type of hosting plan, provided you're using WordPress then you can certainly use Shuttle Pro on your website.
All of our themes are available in .zip format. If you do decide to purchase you'll have immediate access to the members area from where you can download the theme and page builder. You can install the theme and page builder directly from within your WordPress admin area or via FTP.